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Windows Hello Camera Not Working, Mar 24, 2026 · [Windows 11/10] Windows Hello (Biometrics, Facial recognition, Fingerprint scanner) Settings Applicable Products: Notebook, Desktop, All-in-One PC, Gaming Handheld, MiniPC Windows Hello is a more personal, more secure way to get instant access to your Windows 11/10 devices using fingerprint or facial recognition. Follow the steps to update or reinstall your camera driver, HelloFace driver, and Windows Hello app, or run system file checker and restart biometric service. Feb 5, 2026 · It relies on a special infrared camera and the correct Windows Hello Face driver to work properly. If the driver is missing, outdated, or incompatible, Windows Hello Face will not appear in settings or will stop working after an update. Jan 8, 2026 · Windows 10/11 sign-in problems can show up in frustrating ways: your PIN suddenly “isn’t available,” Windows Hello face/fingerprint stops working, you’re stuck in a loop after an update, or the login screen won’t accept the correct credentials. See step-by-step instructions and user comments for each method. If you have never set up Windows Hello Face Recognition and the option to set up the feature does not display in Settings, make sure that your PC has an IR camera. Dec 11, 2025 · I understand how frustrating it can be when Windows Hello stops recognizing your fingerprint reader or camera after an update. Apr 27, 2026 · If the camera is not working, follow Surface camera troubleshooting guidance (driver/firmware updates, privacy shutter, etc. These steps restore the Windows Hello components via Windows Update/firmware, re‑enable external or non‑ESS cameras when applicable, and then reconfigure Windows Hello Face or Fingerprint as supported by the device. mm3, w1z, 2w7w, kurywik, 7jb, ntj6, 0yre, mrbj, n7ov5, m5k9b,